Refund policy
TERMS & CONDITIONS
Welcome to Pomera Hair. These Terms & Conditions apply to your use of our website and to all purchases made through our online store. By placing an order with us, you agree to these terms.
1. About Pomera Hair
Pomera Hair sells wigs, bundles and hair extensions. We aim to provide accurate descriptions and images of our products; however, slight variations in colour, texture, curl pattern and appearance may occur due to lighting, photography, screens and the natural characteristics of the hair.
2. Products
Each product is described as accurately as possible, including the hair type, texture, length and other relevant details.
Some of our products may be made from blended hair or synthetic materials. The specific hair type and composition will be stated on the individual product page.
Customers are responsible for reviewing the product description and selecting the correct product, colour, length and other available options before completing an order.
3. Prices & Payment
All prices displayed on our website are in EUR (€) unless otherwise stated.
Payment must be completed at checkout before an order can be processed.
Pomera Hair reserves the right to change product prices at any time. Price changes will not affect orders that have already been confirmed and paid for.
We accept the payment methods displayed at checkout.
4. Orders
Once an order has been placed and payment has been successfully received, you will receive an order confirmation.
An order confirmation means that your order has been received. It does not guarantee availability if an unexpected stock issue occurs.
If we are unable to fulfil your order, we will contact you and arrange an appropriate refund or alternative where applicable.
Please ensure that your name, delivery address, email address and contact details are correct before completing your purchase.
5. Processing & Delivery
Orders are processed within the timeframe stated on the website or product page.
Delivery times may vary depending on the destination, courier and circumstances outside of our control.
Pomera Hair is not responsible for delays caused by courier services, customs, incorrect delivery information or circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
6. Returns & Exchanges
Due to the nature of our products, returns and exchanges may be subject to specific conditions.
Hair must be returned in its original condition and must not have been worn, cut, coloured, washed, altered, brushed excessively or otherwise used.
Products that have been altered or used may not be eligible for a return or exchange.
If you believe that you have received an incorrect, damaged or defective item, please contact us as soon as possible after delivery with your order number and clear photographs of the issue.
7. Refunds
Where a refund is approved, it will be issued using the original payment method where possible.
Refund processing times may vary depending on the payment provider or bank.
Original delivery charges may not be refundable unless the item was incorrect, damaged or otherwise qualifies for a refund under applicable consumer law.
8. Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Once an order has been processed or dispatched, cancellation may no longer be possible.
9. Hair Care
Customers are responsible for following the care instructions provided with their purchased product.
Failure to follow the recommended care instructions may affect the appearance, quality or lifespan of the hair and may affect eligibility for a return or exchange.
10. Colours & Images
We make reasonable efforts to display product colours and textures accurately. However, colours may appear slightly different depending on your device, screen settings, lighting and photography conditions.
Natural or blended hair may also have variations in texture, curl pattern and appearance.
11. Website Content
All images, photographs, logos, text, product names, designs and other content on the Pomera Hair website are owned by or licensed to Pomera Hair unless otherwise stated.
You may not reproduce, copy, modify, distribute or use our content for commercial purposes without our written permission.
12. Website Use
You agree to use our website lawfully and not to interfere with its operation or attempt to gain unauthorised access to any part of the website.
We reserve the right to restrict or terminate access where necessary to protect our website, business or customers.
13. Privacy
We collect and use customer information in accordance with our Privacy Policy.
Information provided during checkout, including contact and delivery information, is used to process and fulfil orders and to communicate with customers regarding their purchases.
14. Changes to These Terms
Pomera Hair may update these Terms & Conditions from time to time.
Any changes will be posted on this page with an updated date. The terms applicable to an order will be those in effect at the time the order is placed.
15. Applicable Law
These Terms & Conditions are governed by the laws applicable in Malta.
Nothing in these terms is intended to remove or restrict any rights that consumers have under applicable consumer protection laws.
16. Contact Us
If you have any questions about these Terms & Conditions, your order or our products, please contact us through the contact details provided on our website.
Pomera Hair
Email: pomerahair@gmail.com